Product iOS App for stand alone iPad - General clinic patients interface.
Role UI/UX Designer — end-to-end experience design, accessibility compliance, developer handoff.
Role UI/UX Designer — end-to-end experience design, accessibility compliance, developer handoff.
Industry Healthcare | Public Sector
Platform iOS iPad (physical kiosk deployment) Note: Full mockups available upon request — NDA applies
Platform iOS iPad (physical kiosk deployment) Note: Full mockups available upon request — NDA applies
Requirements / Pain Points
Long reception lines for both walk-ins and patients with appointments.
Reception staff overburdened with repetitive check-in tasks.
Patients needed a simple, multilingual way to check in.
Lack of clear flow for different patient types (walk-in vs. scheduled).
Note: All mockups shown here are screenshots of early-stage drafts used in the development of a real system. Names, numbers, and other text content have been altered for confidentiality and do not reflect the final delivered product or any real individuals or institutions.
UX Approach
Designed for clarity and speed—a stress-free experience for patients.
Reduced friction in the check-in process by providing clear pathways.
Ensured accessibility and inclusivity across patient demographics.
UX Actions Taken - Created a split flow
Walk-in patients: Select reason (blood exam, prescription drop-off, specimen container drop, pediatric exam).
Appointment patients: Verify via name/phone number, confirm appointment, receive number.
Introduced queue ticketing system tied to patient check-in flow.
Considered error states (typos, multiple appointments) and designed clear correction options.
Focused on touch-friendly design with large buttons and minimal text entry.
Developed wireframes for multi-language support to ensure inclusivity.
Conclusion
The streamlined check-in app could reduce front-desk workload, decrease average check-in times, and improve patient satisfaction by minimizing waiting anxiety. Key impact areas: staff efficiency, queue management effectiveness, and patient throughput speed.
Bamberg Healthcare Conference April 2026: Besides designing the iOS app, Jaque made all the graphic assets from backdrop to shirts and flyers.
