Role: UI/UX Designer — end-to-end experience design, accessibility compliance, developer handoff
Industry: Healthcare | Public Sector
Platform: iOS iPad (physical kiosk deployment) Note: Full mockups available upon request — NDA applies
Industry: Healthcare | Public Sector
Platform: iOS iPad (physical kiosk deployment) Note: Full mockups available upon request — NDA applies
Requirements / Pain Points
Long reception lines for both walk-ins and patients with appointments.
Reception staff overburdened with repetitive check-in tasks.
Patients needed a simple, multilingual way to check in.
Lack of clear flow for different patient types (walk-in vs. scheduled).
Health Authority Clients
UX Approach
Designed for clarity and speed—a stress-free experience for patients.
Reduced friction in the check-in process by providing clear pathways.
Ensured accessibility and inclusivity across patient demographics.
UX Actions Taken - Created a split flow
Walk-in patients: Select reason (blood exam, prescription drop-off, specimen container drop, pediatric exam).
Appointment patients: Verify via name/phone number, confirm appointment, receive number.
Introduced queue ticketing system tied to patient check-in flow.
Considered error states (typos, multiple appointments) and designed clear correction options.
Focused on touch-friendly design with large buttons and minimal text entry.
Developed wireframes for multi-language support to ensure inclusivity.
Conclusion
The streamlined check-in app could reduce front-desk workload, decrease average check-in times, and improve patient satisfaction by minimizing waiting anxiety. Key impact areas: staff efficiency, queue management effectiveness, and patient throughput speed.
Bamberg Healthcare Conference April 2026: Besides designing the iOS app, Jaque made all the graphic assets from backdrop to shirts and flyers.
